About The Course
Infycle Technologies offers a specialized SAP CRM Training in Chennai, tailored for students, job seekers, sales/service professionals, and IT specialists aiming to break into CRM technology. Our course is delivered by SAP-certified professionals with 10+ years of hands-on experience in CRM implementations across industries.
The training is not just theory—we focus on practical sessions, live scenarios, and real-time configuration in SAP CRM. You’ll understand the CRM lifecycle end-to-end, from lead generation to customer support, while working with actual business scenarios that mirror real client environments. This course is your gateway to high-growth careers in CRM consulting, SAP project implementation, and client management.
- SAP CRM Architecture and Functional Overview
- CRM Master Data Configuration (Business Partners, Products)
- CRM Sales & Marketing Management
- CRM Service & Support Processes
- CRM Interaction Center and Web UI Customization
- Activity Management, Lead & Opportunity Management
- Middleware Integration with SAP ECC
- CRM Business Roles & Authorization
- Real-time Project Scenarios & Use Cases
- Interview Preparation & Certification Guidance
SAP CRM Certification in Chennai
SAP CRM Training in Chennai - Infycle Technologies
| Jul 1st | Mon-Fri(21 Days) | Timing 07:00 AM to 11:00 AM (IST) | Enroll Now |
| Aug 1st | Mon-Fri(21 Days) | Timing 07:00 AM to 11:00 AM (IST) | Enroll Now |
| Sep 1st | Mon-Fri(21 Days) | Timing 07:00 AM to 11:00 AM (IST) | Enroll Now |
Why Choose Infycle For SAP CRM Training?
✅ Trainers with Real-Time Industry Experience
Learn from seasoned SAP CRM professionals actively working in top MNCs.
✅ 100% Practical Training with Real-Time Systems
Work on live SAP servers, configure actual CRM business processes, and master hands-on tasks.
✅ End-to-End Project Exposure
Simulate real SAP CRM implementations with case studies and practical assignments.
✅ Global Certification Assistance
We prepare you for SAP Certified Application Associate – CRM certification with practice sessions and expert support.
✅ Dedicated Placement Support
Resume writing, mock interviews, and direct referrals to partner companies.
✅ Flexible Learning Modes
Online & offline classes, weekday/weekend batches, and lifetime access to materials.
Who Can Learn SAP CRM?
- Fresh Graduates from Any Background (IT/Non-IT)
- Sales, Marketing, or Service Professionals
- SAP Functional Consultants (MM, SD, FI) Looking to Cross-Skill
- ERP Beginners Seeking a Customer-Facing Career Path
- Business Analysts & CRM Users Transitioning to Tech Roles
Interested? Let's get in touch!
Take the Road to your Bright Career. Join Infycle Today and get to know the Technology you wish to learn in-depth.
Scope of SAP CRM
SAP CRM is widely used by global enterprises to manage customer relationships, sales pipelines, and service operations. With organizations placing high importance on customer experience, professionals skilled in SAP CRM are in high demand.
Roles after SAP CRM training include:
✅ SAP CRM Functional Consultant
✅ SAP CRM Technical Consultant
✅ CRM Business Analyst
✅ Customer Relationship Manager
✅ CRM Support Engineer
Learning SAP CRM opens doors to domains like Retail, Telecom, Manufacturing, BFSI, and Public Sector. Whether you want to implement CRM solutions or support existing systems, this course prepares you for both.
Our Course Previlege
Create the Career of Your Dreams with Infycle Technologies!
SAP CRM Training in Chennai - Infycle Technologies!
We give you the immense training for the excellent career development.
| Course Name | SAP CRM |
|---|---|
| Skill Level | Beginner, Intermediate, Advanced |
| Total Learners | 800+ |
| Course Duration | 500 Hours |
| Course Material |
|
| Student Portal | Yes |
| Placement Assistance | Yes |
Time & Duration
Learning Plans and Calendars
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Trainer's Details
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Get certified!
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FAQ's
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What is my career scope with SAP CRM?
SAP CRM professionals are in high demand across industries like Retail, Telecom, Manufacturing, and BFSI. You can pursue roles such as SAP CRM Functional Consultant, Technical Consultant, CRM Business Analyst, or Customer Relationship Manager.
Is SAP CRM course hard to learn?
No, SAP CRM is beginner-friendly when learned through structured training. With the right guidance and practical exposure, even non-technical learners can master the concepts.
Is there any additional benefits of getting trained with Infycle?
Infycle Technologies assists you with the best training with leading professionals. In addition we support you with projects cases, query and practical session and resume building that will be a plus to your profile to grab the job opportunities.
Do Infycle offers placement assistance for SAP CRM course?
We are pleased to expose you that we have placed nearly 5000+ students in various industries. Our expert placement team provides 100% advanced placement guidance and helps you to hack the offers of top fields with best paychecks.
What are the prerequisites for learning SAP CRM?
Basic understanding of business processes or customer management is helpful. However, there are no strict prerequisites, making it suitable for both freshers and working professionals.
For Queries!
Feel free to resolve your doubts with us. Infycle supports you with the best solution through our experts.
Let's get in touch
Give us a call or drop by anytime, we endeavour to answer all enquiries within 24 hours on business days.
Our Student's Reviews
Some of the student's review about the training!
Arjun M
SAP CRM Functional Consultant
Divya R
CRM Business Analyst
Senthil Kannan M
SAP Functional Consultant
Praveen K
SAP CRM Technical Consultant
Syllabus of SAP CRM Training
Module 1: Over view of CRM Architecture
- Business Partner
- Business categories
- BP Roles & Grouping, BP Relationships
- Business partner Hierarchy
- Organizational Management
- Organizational Model, Org Determination
- Territory Management
- Territory Hierarchy Levels
- Product Master
- Attributes & Set Type, Hierarchies & Categories,
- Product types, Maintain Products
- Transactional Processing
- Business Transactions
- Item Category
- Activity Management
- Business Activities
- Partner Processing
- Partner Functions, Access Sequence, Determination Procedure
- Actions
- Action Profile, Conditions
- Pricing
- Condition Techniques and condition types
- Billing
- Billing Unit, Billing Type, Billing Document
- Easy Enhancement Work Bench
Module 2: CRM User Interface(Web UI)
- UI concepts and UI V’s SAP GUI
- Business roles
- Authorization roles
- Navigation bar profile
- Work center link group
- Direct links and logical links
- Enhancing the existing business roles
- Linking business role to org model
- Transaction launcher
Module 3: Marketing
- Marketing Planner & Campaign Management
- Marketing Calendar
- Personalized Mail Forms
- Segment Builder
- Customer Segmentation, Attribute List, Info sets
- Product Proposals
- Campaign Automation
- External List Management
- Lead Management
- Lead Questionnaire
Module 4: Sales
- Opportunity Management
- Copying Controls
- Sales Cycle, Tools – Buying Center & Sales Agent
- Quotation management
- Order Management
- Special functions in quotation and order management
- Contract management
- Rebate management
Module 5: Service
- Installed Base management
- Installed Categories
- IB Components
- Objects, Object Family
- Assign Object Family to IB Category
- Service agreements and service contracts
- Service plans, SLA Profiles and Response and Availability Times
- Service order management
- Complaints and Returns
- Warranty claims
Module 6: Interaction Center(Web Client)
- Agent Function and Processing IC
- Agent Inbox
- IC Web Clint Profile
- IC Web Clint Functions
- IC Manager Portal
- Communication Architecture
- Rule Polices like ERMS and IDI (Intent Driven Interaction)
- Launch Script
- Broad cast massage
- Alerts
Module 7: Middleware
- Middleware overview
- Administration Console
- Business Objects
- Customizing Objects
- Condition Objects
- B Doc Modeler, B Doc Messages
- Replication & Realignment
- B Doc Types,
- Initial data load, Delta load & Synchronization
- Queue registration
- Error Handling and Monitoring
- INTEGRATION BETWEEN R/3 & CRM
Certificate List
Earn a professional certificate from top universities and institutions including Harvard, MIT, Microsoft and more.
Interested? Let's get in touch!
Take the Road to your Bright Career. Join Infycle Today and get to know the Technology you wish to learn in-depth.
About Experienced SAP CRM Trainer
Our SAP CRM course is led by a certified CRM professional with over 10+ years of core implementation and support experience across domains like retail, telecom, and manufacturing. The trainer has successfully delivered SAP CRM projects for top companies including Infosys, Tech Mahindra, TCS, and Capgemini.
Known for a practical teaching style and hands-on mentorship, the trainer not only helps you understand CRM workflows but also prepares you for interviews and job placements. With over 1000+ students trained and many placed through referrals and hiring networks, your SAP CRM journey is in safe hands.
Course Benefits – What You Get
- Expert Mentorship from SAP CRM Professionals
- Real-Time System Access & Live Project Practice
- Certification Readiness & Interview Coaching
- Resume Support + MNC Referrals
- Weekend/Weekday Flexible Classes
- Lifetime Access to Materials & Updates
- Placement Assistance Post Training
- Regular Doubt Clearing & Revision Sessions
- End-to-End Functional + Technical Knowledge
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Student testimonials
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